Terms of Service & Master SLA
Effective Date: August 15, 2026 • Document Version: 2.4-PRODUCTION
Zenova Devs provides custom software engineering, platform development, AI automation pipelines, and technical consulting under structured Master Service Agreements (MSAs). All project deliverables, milestones, and technical specifications agreed upon in writing govern individual client engagements.
Upon final settlement of invoice milestones, client entities retain 100% full uninhibited intellectual property (IP) ownership, copyright, and source code rights for all custom repositories, database schemas, and application logic built by Zenova Devs.
For deployed infrastructure managed under Zenova maintenance agreements, we guarantee a 99.98% system uptime Service Level Agreement (SLA). In the event of unscheduled downtime exceeding SLA thresholds, client accounts receive automated service billing credits.
Zenova Devs accepts international bank wire settlements via IBAN (Habib Metropolitan Bank / Meezan Bank) and Payoneer Receiving Accounts. Invoices are issued with 14-day payment windows. Verified wire reference IDs are audited through our manual invoice control portal.
Zenova Devs enforces strict mutual Non-Disclosure Agreements (NDAs). Proprietary business logic, customer datasets, API credentials, and internal operational workflows remain strictly confidential under zero-trust authorization protocols.
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